Call +1 246 432 8777

Customer Service

Here at I Candi we are committed to providing an excellent customer experience. On this page we explain what you can expect from us if you decide to become one of our valued customers.

If you have any further questions, please do not hesitate to get in touch. Call +1 246 432 8777 or email



Shipping & Delivery

To celebrate the launch of our new website, I Candi is pleased to announce that shipping is free.

UPS are handling all of our shipping, so your purchases will be in safe hands.

Our International customers may be subject to import duties, fees and taxes. If a shipment is rejected due to customs duty charges or refusal to accept delivery, the customer will be responsible for any fees incurred including international shipment and handling.



This privacy policy sets out how I Candi uses and protects any information that you provide when you use this website. I Candi is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. I Candi may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect
We may collect the following information:

  • • name
  • • contact information including email address
  • • demographic information such as postcode, preferences and interests
  • • other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • • Internal record keeping.
  • • We may use the information to improve our products and services.
  • • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.



I CANDI will refund any items you are not completely happy with provided they are returned in a saleable conditions within 14 days of receipt.

We will not accept any return if the product shows any sign of wear, has been used or altered from its original condition in any way.

All refunds will be credited back to your original method of payment.

Return shipping charges are the responsibility of the customer.



We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.



We use PayPal as our secure global payment system. You do not need to have a PayPal account to use the payment system and it accepts most types of popular credit and debit cards. PayPal also has its own buyer and seller protecton systems in place should anything go wrong with a transaction. Foe more information please look at


How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Customer Accounts

To log in when visiting our site just click Login or My Account at the top of every page, and then enter your e-mail address and password.

When you log in to your account, you will be able to do the following:

  • • Proceed through checkout faster when making a purchase
  • • Check the status of orders
  • • View past orders
  • • Make changes to your account information
  • • Change your password
  • • Store alternative addresses (for shipping to multiple family members and friends!)